TOEFL

TOEFL/Unit 2: Campus Conversations

Vocabulary

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Registrar

/rej-is-trar/

"Record keeper."

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Dormitory

/dor-mi-tor-ee/

"Student housing."

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Prerequisite

/pree-rek-wi-zit/

"Required before."

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Tuition

/too-ish-un/

"School fee."

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Deadline

/ded-lyn/

"Due date."

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Extension

/ik-sten-shun/

"More time."

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Fine

/fyn/

"Money penalty."

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Enroll

/en-rohl/

"Register."

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Recall

/ri-kawl/

"Call back."

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Policy

/pol-uh-see/

"Rule."

Article

Service Encounters 🏫

Student has a problem. Employee provides a solution (or complication).

Common Scenarios

Library: Book is overdue / Book is recallled / Can't find book.
Housing: Roommate noise / Heater broken / Want to move.
Registrar: Class full / Transcript error / Graduation check.

Strategy

Identify the Problem and the Solution. Listen for the student's attitude.

Practice

Progress: 0/10

Score: 0

Service encounters usually involve...

If the registrar says a class is full...

A 'Fine' in library context is...

To 'Enroll' means...

Prerequisite is...

Dormitory is for...

If a book is 'Recalled'...

Attitude questions ask...

Usually the employee is...

10.

Conversations are roughly...

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