Article
Make it Right 🤝
If serious problems happen, ask for a solution.
- "This is unacceptable."
- "I would like to speak to the manager."
- "Can you offer a discount?"
- "I want a refund."
- Comp: Complimentary (Free) items given for trouble.
Travel
Vocabulary
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Unacceptable
//ˌʌn.əkˈsep.tə.bəl//"Bad."
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Manager
//ˈmæn.ɪ.dʒər//"Boss."
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Refund
//ˈriː.fʌnd//"Money back."
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Discount
//ˈdɪs.kaʊnt//"Less money."
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Compensation
//ˌkɒm.penˈseɪ.ʃən//"Pay back."
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Comped
//kɒmpt//"Free."
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Apology
//əˈpɒl.ə.dʒi//"Sorry."
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Resolve
//rɪˈzɒlv//"Fix."
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Downgrade
//ˈdaʊn.greɪd//"Worse."
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Complaint
//kəmˈpleɪnt//"Problem."
Practice
Progress: 0/10
Score: 0
1.
If the hotel loses your booking, you should be...
2.
"Comped" means...
3.
If you are very angry, ask for the...
4.
"This is unacceptable" is...
5.
A refund means...
6.
Partial refund means...
7.
If they move you to a smaller room, it is a...
8.
Be calm but...
9.
TripAdvisor / Google Reviews are...
10.
